Delete your account

Underhook — Brazilian Jiu-Jitsu practice app, by Underhook.

You can delete your Underhook account and everything stored with it. There are two ways, and both end in the same place.

In the app, in three taps

1. Open the Profile tab and tap the gear in the top right to open Settings.
2. Scroll to the bottom and tap Delete Account.
3. Confirm. The account and its data are removed from our servers and the app returns to its first screen.

This works on both Android and iPhone, and it is immediate.

By request, if you no longer have the app

Email us from the address your account uses and ask for deletion. Say "delete my Underhook account" — nothing else is needed.

hello@underhook.xyz

We action these within 30 days and reply when it is done. If you signed in with Google or with Apple, send the mail from that same address so we can match the account; if you cannot, tell us the display name and academy on the profile and we will confirm identity another way before deleting anything.

What is deleted

• Your profile: display name, belt and stripes, academy, country and city.
• All training data: lesson and unit progress, XP, streaks, per-question history and match results.
• Your avatar image, if you uploaded one.
• The sign-in identity itself, so the account can no longer be signed into.

Check-in photos are never uploaded to us — they stay on your phone, and deleting the app removes them with everything else stored on the device.

What is kept, and for how long

• Purchase records. Subscriptions and one-time purchases are processed by Google Play or by Apple, not by us. We keep the minimum billing record each store requires us to keep for tax and refund purposes, with no profile attached to it. Deleting your account does not cancel a subscription — cancel it in Google Play or in your Apple account.
• Operational logs. Technical logs that mention a request id roll off automatically within 30 days.

Deleting only part of your data, and keeping the account

You do not have to close the account to get rid of something in it. Some of it you can change yourself in Profile → Edit profile: your display name, your belt and stripes, your academy.

For anything else, ask us and we will do it by hand. Email the address above from the account's own address, naming what should go — for example:

• your avatar, removed from our storage;
• your training history — answers, per-question stats, XP, streak and belt progress — reset to a fresh start, with the account itself untouched;
• the academy, country or city on your profile;
• your sparring record against the in-app rivals.

Same terms as a full deletion: we action it within 30 days and reply when it is done. What we cannot remove this way is the purchase record the stores keep, and a partial deletion never cancels a subscription.

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